Costs & Destinations
At HiQiS, we value each and every customer, and customer satisfaction is always our top priority. We are committed to processing and shipping orders as quickly as possible so that your package arrives as soon as possible. We appreciate your patience and understanding.
Shipping Destinations & Costs
United States
Currently, we provide FREE shipping to the lower 48 states in the United States.
For orders shipped to the lower 48 states in the United States, applicable taxes and fees, if any, will be displayed at checkout before payment.
Please note that shipping availability and delivery times may vary depending on the destination and shipping method.
Europe
We currently ship to selected European countries and provide FREE shipping to eligible European destinations.
Shipping availability may vary depending on the destination. Please refer to the shipping information displayed at checkout to confirm whether your address is eligible for free shipping and to view the applicable delivery options and estimated delivery time.
If a shipment is held or redirected at the customer's request and not collected on time, any resulting storage fees, re-delivery fees, or return shipping costs will be the customer's responsibility.
Notice
E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
Order Processing Times
In Stock
Upon receiving your order confirmation email, we will begin processing your order within 1–2 business days. Your shipment will be dispatched on the third business day.
Pre-Sale
For pre-order items, please check the corresponding product page for specific shipping timelines.
Out of Stock
For out-of-stock items, please refer to the corresponding product page for detailed shipping information.
Delivery Time
Delivery Time: Delivery to the U.S. typically takes 5–10 business days; delivery to Europe typically takes 3–7 business days, depending on your location.
Delivery time begins after the order has been processed and dispatched.
Delivery times are estimates only and are not guaranteed. Actual delivery time may vary depending on the destination, shipping method, carrier, weather conditions, customs clearance, and other unforeseen circumstances.
Order Cancellations
Customers may cancel their order within 1–2 days after placing the order, provided that the order has not yet been shipped.
If the cancellation request is submitted before shipment and within the permitted cancellation period stated on our website, the order can be canceled without a cancellation fee.
Once an order has been shipped, it can no longer be canceled free of charge. If you need to cancel an order after shipment, you may be responsible for the applicable return shipping costs and other applicable fees.
Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences, may delay the delivery of the products and/or any replacement products or refunds.
If you would like to change the color or model* of your E-bike, you must do so prior to your order being shipped.
Note: Changing an order to a different bike model prior to shipping may result in additional costs and delays. Once the order has shipped, it is no longer possible to change the color or model of the bike without incurring applicable fees.
Track Your Order
a. Once your order has been dispatched from our warehouse, we will send an email to the email address provided when placing the order with your tracking information.
b. If you do not receive this email or have any inquiries regarding shipping, please contact us at support@hiqis.com.
c. You can check the status of your parcel using the tracking information provided in your shipping confirmation email and the corresponding logistics company's website.
d. Once an order has been shipped, we may not be able to intercept or redirect the package. Any applicable return shipping or redirection fees may be the customer's responsibility.
Transportation Methods
We may use different logistics providers depending on the destination, product, and shipping method.
| Transportation Method | Search Website | |
|---|---|---|
| DPD |
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| GEODIS |
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| SEUR |
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| BRT |
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| FedEx |
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| DHL |
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| CNE |
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The actual carrier used for your order may vary depending on the shipping destination and logistics arrangements.
For Returns
If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee should be based on the express company you choose.
If the return is due to our reasons, such as the goods received being damaged or incorrect, the consumer will not be required to bear the return shipping fee for this reason.
For more information regarding return eligibility, the return process, refunds, and other applicable conditions, please review our Return & Refund Policy.
We recommend using a trackable shipping service when returning an item and purchasing shipping insurance when appropriate.
Parts Shipping to the Customer
When a part is shipped, it is the customer's responsibility to monitor the package's location. Updates can be checked using the tracking number through the shipping company's website or by contacting the shipping company.
There may be occasions where the shipping company will only make one delivery attempt to the customer's delivery address. If the delivery attempt fails, the package may be taken to a holding facility, which can be a variety of store locations. The holding facility's location can be checked using the tracking number.
The package may remain at the holding facility for up to 10 days. If the customer fails to pick up the package within the applicable holding period, it will be returned to HiQiS.
If the package is returned, the customer will be required to pay the applicable shipping cost before the package can be re-sent.
Note: The customer must first notify HiQiS that the package needs to be re-sent. HiQiS will then notify the customer of the shipping cost required to resend the package.
Incorrect Parts Orders
In the event that a wrong part is ordered from the HiQiS website and the package has already been shipped, the customer will be required to pay the original shipping cost, including any applicable cancellation fees charged by the shipping company, plus the new shipping cost for the correct part.
Note: The customer does not need to pay for the cost of the replacement part itself; only the applicable shipping costs are the customer's responsibility.
If you have questions about the compatibility of a part with your bike, please contact us by email before ordering:
Contact Us
Email:
support@hiqis.com
Phone:
+33 771440099