Shipping
Fast, tracked delivery from local warehouses—so your HiQiS ride arrives ready when you are.
Do you ship internationally?
Yes. HiQiS offers fast shipping to the United States, Europe, and other selected regions. We operate multiple overseas warehouses to ensure faster delivery and lower shipping costs.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery time typically ranges from 3–7 business days depending on your location and warehouse availability.
Where do you ship from?
We ship from our local warehouses in the US, EU, and UK whenever possible. If stock is unavailable locally, your order may be shipped from our international fulfillment center.
Do I need to pay customs or import taxes?
No additional customs fees are required for most US/EU orders. If any exceptions apply, they will be clearly stated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.
Returns
Simple, transparent returns designed to make your HiQiS experience completely worry-free.
What is your return policy?
We offer a 14–30 day return policy (based on product type and region). Items must be unused, in original packaging, and in resellable condition.
Can I return a used electric bike or scooter?
For safety and hygiene reasons, used products are generally not eligible for return unless there is a verified defect.
Who pays for return shipping?
If the return is due to a product defect or shipping error, we cover the return shipping cost. For change-of-mind returns, customers are responsible for return shipping.
How long does refund processing take?
Once the returned item is received and inspected, refunds are processed within 5–10 business days.
What if my product arrives damaged?
Please contact our support team within 48 hours of delivery with photos or videos. We will arrange a replacement or refund immediately.
Orders
Seamless, secure checkout from start to finish—built for a smooth HiQiS ownership experience.
Can I modify or cancel my order?
Orders can be modified or canceled within 12–24 hours after purchase, before shipment begins. Once shipped, changes are no longer possible.
How do I know my order is confirmed?
You will receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder.
Can I change my shipping address?
Yes, but only before your order is shipped. Please contact support as soon as possible.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.
My order hasn’t arrived. What should I do?
If your tracking hasn’t updated for several days, please contact our support team. We will investigate with the carrier immediately.