Last updated: 24 October 2026
At a glance: HiQiS is operated by IWHEELS TECHNOLOGY LIMITED. We collect what we need to process orders, support customers, and improve the store. We do not sell your personal information for money. You can email support@hiqisbike.com to access, correct, or delete your data.
1. Who we are
HiQiS is the trading name of IWHEELS TECHNOLOGY LIMITED ("HiQiS", "we", "us", or "our"). We operate www.hiqisbike.com and the services offered through it (the "Services"). For the purposes of the EU and UK General Data Protection Regulation (GDPR), we are the data controller for the personal information described in this policy.
| Legal entity | IWHEELS TECHNOLOGY LIMITED |
| Registered in | Hong Kong (Company No. 2290132) |
| Business address | RM E21 / UNIT 27, 8/F, 19-21 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong |
| support@hiqisbike.com | |
| Phone | US: +1 845 456 9414 · UK: +44 7365 761200 |
2. What this policy covers
This policy explains how we collect, use, share, and protect your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. It does not cover third-party websites or platforms that we link to.
3. Information we collect
3.1 Information you give us
- Contact details: name, address, phone number, and email address.
- Order information: billing and shipping address, payment confirmation, email, phone number, and order history.
- Account information: username, password, and security questions.
- Shopping information: items you view, add to your cart, or save to a wishlist.
- Support information: messages, photos, or videos you send to our customer service team.
Some features require you to provide certain information. You can choose not to, but you may then be unable to use those features.
3.2 Information collected automatically
We collect Usage Data through cookies, pixels, and similar technologies. This can include device and browser information, network connection details, IP address, and how you interact with the Services.
3.3 Information from third parties
- Store platform: Shopify, which powers our store.
- Payment processors: who collect payment details to process your order.
- Advertising and analytics partners: who help us measure and improve our marketing.
We treat information received from third parties in accordance with this policy. We are not responsible for the accuracy of information provided by third parties, or for their own policies and practices.
4. How we use your information
| Purpose | Information used | Lawful basis (EU/UK) |
|---|---|---|
| Providing products and services | Contact, order, account, and payment information | Performance of a contract |
| Marketing and advertising | Contact and usage data | Consent or legitimate interests |
| Security and fraud prevention | Order, account, and usage data | Legitimate interests; legal obligation |
| Customer support | Contact and support information | Performance of a contract; legitimate interests |
| Legal compliance | Order and account records | Legal obligation |
We may also use your information to communicate with you, enforce our terms, and protect or defend the Services and the rights of our users.
5. Cookies and tracking
Like many websites, we use cookies, pixels, and similar technologies. For specific information about the cookies Shopify uses to power our store, see shopify.com/legal/cookies. We use these technologies to run and improve the Services, remember your preferences, and understand how the store is used. We may also allow third-party service providers to use cookies for analytics and advertising.
Most browsers accept cookies by default. You can remove or reject cookies through your browser settings. Blocking cookies may affect how parts of the Services work. Blocking cookies may not fully prevent information sharing with third parties such as advertising partners.
6. How we share information
| Recipient | Purpose |
|---|---|
| Shopify and IT service providers | Hosting, store operations, analytics, and support |
| Payment processors | Processing payments and preventing fraud |
| Shipping and fulfillment partners | Delivering your order |
| Business and marketing partners | Advertising, measurement, and personalization |
| Professional advisers and authorities | Legal compliance, disputes, and corporate transactions |
We do not sell your personal information for money. Like many online stores, we may "share" information with advertising partners as those terms are defined by some US state privacy laws. You can opt out using the Global Privacy Control signal or by contacting us.
7. International transfers
We may transfer, store, and process your personal information outside the country you live in, including in the United States. Our staff and third-party service providers and partners may process it in these countries.
If we transfer personal information out of Europe or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.
8. How long we keep information
| Data | Retention |
|---|---|
| Order and transaction records | As long as required by tax, accounting, and consumer protection law |
| Account information | While your account is active, then as long as needed to close it |
| Support messages | As long as needed to resolve the issue and meet legal obligations |
| Usage and cookie data | For the period described in our cookie settings, then deleted or anonymized |
We may keep information longer where we need it to resolve disputes, enforce agreements, or comply with the law.
9. Security
No security measure is perfect. We use reasonable technical and organizational measures to protect your information, but we cannot guarantee absolute security, and information sent to us may not be secure while in transit. Please do not send sensitive or confidential information through unsecured channels.
10. Your rights
In short: you can ask us to access, correct, delete, or stop using your personal information. Email support@hiqisbike.com and we will respond within the time required by law.
10.1 Rights for EU and UK users
- Access: request a copy of the personal information we hold about you.
- Rectification: ask us to correct inaccurate information.
- Erasure: ask us to delete your information in certain circumstances.
- Restriction: ask us to limit how we use your information.
- Portability: receive your information in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests, including direct marketing.
- Withdraw consent: where we rely on consent, you can withdraw it at any time.
- Complaint: lodge a complaint with your local data protection authority.
10.2 Rights for US state residents
Depending on where you live, you may have the right to know what information we collect, to delete or correct it, to obtain a portable copy, to opt out of the "sale" or "sharing" of personal information or targeted advertising, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights.
10.3 How to exercise your rights
Contact us at support@hiqisbike.com. We may need to verify your identity before responding. You may also designate an authorized agent to make a request on your behalf, subject to proof of authorization. We will not discriminate against you for exercising your rights.
We use Shopify ad services such as Shopify Audiences to help personalize advertising. To restrict Shopify merchants that use these services from using your information for them, visit privacy.shopify.com/en.
11. Children's privacy
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, contact us at support@hiqisbike.com to request deletion. We do not have actual knowledge that we "sell" or "share" the personal information of individuals under 16.
12. Third-party links and user content
Our Site may link to websites or platforms operated by third parties. We do not control them and are not responsible for their privacy or security practices. Review their policies before sharing information.
The Services may allow you to post reviews or other user-generated content. Content you post in public areas is public and accessible by anyone. We cannot control who accesses it or how they use it, so please avoid posting sensitive information.
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page, update the "Last updated" date, and take any other steps required by law.
14. Contact us
IWHEELS TECHNOLOGY LIMITED (trading as HiQiS)
RM E21 / UNIT 27, 8/F, 19-21 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: support@hiqisbike.com · US: +1 845 456 9414 · UK: +44 7365 761200
FAQ
Do you sell my personal information?
No. We do not sell your personal information for money. We may share it with advertising partners as described above, and you can opt out at any time.
Can I delete my account and data?
Yes. Email support@hiqisbike.com and we will delete what we can, subject to legal retention requirements.
How do I opt out of marketing emails?
Use the unsubscribe link in any marketing email, or contact us. You will still receive non-promotional emails about your orders and account.
Where is my data stored?
Our store runs on Shopify, and our service providers may process data in the United States and other countries. We use recognized safeguards for international transfers.