HiQiS RS20 MAX Off-Road Electric Scooter

Dispatch from Local Warehouse
Orders are automatically dispatched from our nearest overseas warehouse (US/EU) based on your delivery address to ensure the fastest delivery time.

Processing Time
All orders are processed and dispatched within 24 hours of payment confirmation (excluding weekends and public holidays).

Delivery Time & Shipping Cost

United States: 5–10 working days
Europe: 3–7 working days

(Note: Actual delivery times may vary slightly depending on your specific location and local courier services.)

Order Tracking
A tracking number and logistics confirmation email will be sent to you as soon as your order has been dispatched.

Shipping Protection & Customer Care
Your shipment is fully insured against loss or damage during transit. If your parcel arrives damaged or is lost, please contact our support team at support@hiqisbike.com for immediate assistance.

• Return Period: Returns accepted within 30 days after delivery
• Return Conditions: Items must be unused and in original packaging
• Refund Method: Refunds will be issued to the original payment method within 1–3 business days
• Damaged or Incorrect Items: Full refund or replacement available

• Assembled RS20/RS20MAX Electric Scooter
• User Manualx1
• Tool kit x1
• Bolt x4
• Chargerx1
• NFC Card x2

1.For more details on delivery locations and costs, please refer to our Shipping Policy.

*Please note:Delivery may not be available to remote areas or islands. For special requests or urgent delivery needs, please contact our customer service team, and we will do our best to accommodate you.

2. About the Data Generated by This Product and Related Services During the use of HiQiS connected e-bikes, data related to vehicle operation, device connectivity, and associated services may be generated. This may include vehicle status, mileage, riding records, device information, as well as settings, binding actions, feedback, and community interaction information initiated through the App.

Some of this data is used to provide services such as vehicle management, riding record display, diagnostics, after-sales support, and other features you actively choose to use.

You can find more detailed information through the EU Data Actpage or via the HiQiS App after purchase, including data categories, purposes, access methods, export and deletion options, and how to authorize third parties to receive relevant data.

3.Can I use this product on public roads?
This product is not intended for use on public roads where prohibited by applicable law. Customers are responsible for complying with all applicable local laws and regulations regarding the use, registration, licensing, insurance, and operation of this product.