HiQiS Shipping Policy
Dear Customer, thank you for your interest in HiQiS. We value every customer, and customer satisfaction is our priority. We provide electric bike and electric scooter shipping services to eligible destinations in the United States and Europe (EU and UK) through established carriers, including FedEx and USPS where available. Thank you for your patience and understanding while your order is in transit.
Before Placing an Order, Please Carefully Read the Following Information
We provide delivery service for eligible electric bikes and electric scooters. All applicable sales taxes, VAT, and other local government fees are the customer's responsibility. In-stock products are generally dispatched from regional warehouses within 1–2 business days, excluding pre-orders. Estimated delivery time is 2–7 business days depending on your location. Accessories and extra parts may ship separately.
Shipping Exclusions & Non-Delivery Zones
- United States: We do not ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), American Samoa, the Northern Mariana Islands, the U.S. Virgin Islands, PO Boxes, or APO/FPO military addresses.
- Europe: We do not ship to overseas territories or remote islands, including the Canary Islands, French DOM-TOM, Ceuta & Melilla, the Azores, Madeira, the Faroe Islands, Malta, or Cyprus.
If you have questions about the ordering or shipping process, please contact us at support@hiqisbike.com.
Note: Riders under the age of 16 using electric bicycles must be accompanied by a parent or adult while riding.
Delivery Coverage & Regional Index
HiQiS offers shipping to eligible destinations in the United States and Europe. Please refer to the tables below for estimated transit times. Delivery times are estimates and may vary based on the destination, carrier operations, weather, and other circumstances outside our control.
1. United States Delivery Coverage (ZIP Code Index)
| ZIP Code Prefix | State / Region | Estimated Delivery Time |
|---|---|---|
| 00–02 | Massachusetts | 2–3 business days |
| 03 | New Hampshire | 2–3 business days |
| 04 | Maine | 2–3 business days |
| 05 | Vermont | 2–3 business days |
| 06 | Connecticut | 2–3 business days |
| 07–08 | New Jersey | 2–3 business days |
| 10–14 | New York | 2–3 business days |
| 15–19 | Pennsylvania | 2–3 business days |
| 20–22 | District of Columbia, Maryland | 2–3 business days |
| 23–24 | Virginia | 2–3 business days |
| 25 | Delaware | 2–3 business days |
| 26–28 | North Carolina, South Carolina | 2–3 business days |
| 29 | Georgia | 2–3 business days |
| 30–34 | Alabama, Mississippi | 2–3 business days |
| 35–36 | Tennessee | 2–3 business days |
| 37–39 | Ohio, Indiana | 2–3 business days |
| 40–41 | Kentucky | 2–3 business days |
| 42 | Indiana | 2–3 business days |
| 43–45 | Ohio | 2–3 business days |
| 46–49 | Michigan | 2–3 business days |
| 50–52 | Iowa | 2–3 business days |
| 53–54 | North Dakota, South Dakota | 2–3 business days |
| 55 | Wisconsin | 2–3 business days |
| 56–59 | Minnesota | 2–3 business days |
| 60–62 | Illinois | 2–3 business days |
| 63–65 | Missouri | 2–3 business days |
| 66–67 | Kansas | 2–3 business days |
| 68–69 | Nebraska | 2–3 business days |
| 70–71 | Arkansas | 2–3 business days |
| 72–75 | Texas (Eastern) | 2–3 business days |
| 76–79 | Texas (Western) | 2–3 business days |
| 80–81 | Colorado | 2–3 business days |
| 82–83 | Wyoming | 2–3 business days |
| 84 | Utah, Idaho | 2–3 business days |
| 85–86 | Arizona | 2–3 business days |
| 87–88 | New Mexico | 2–3 business days |
| 89 | Nevada | 2–3 business days |
| 90–96 | California | 2–3 business days |
| 97 | Oregon | 2–3 business days |
| 98–99 | Washington | 2–3 business days |
2. Europe Delivery Coverage (EU & UK)
| Country Code | Country / Region | Estimated Delivery Time |
|---|---|---|
| DE | Germany | 2–3 business days |
| FR | France (Mainland) | 3–5 business days |
| NL, BE, LU | Benelux Region | 2–4 business days |
| IT | Italy (Mainland) | 3–5 business days |
| ES | Spain (Mainland) | 3–5 business days |
| PL, CZ, AT | Central Europe | 2–4 business days |
| UK | United Kingdom (Mainland) | 3–5 business days |
| Other EU | Other Eligible EU Mainland Countries | 4–7 business days |
Processing Time: Orders are generally processed within 1–2 business days after receipt, excluding pre-orders. Please allow additional time for tracking information to update, as local courier systems may experience minor delays. If tracking information has not been updated for an extended period, the package may be delayed or lost in transit. Please contact support@hiqisbike.com so we can help check the latest shipping status.
Orders are not processed on Saturdays or Sundays.
Carriers: Deliveries are fulfilled by trusted regional shipping partners, which may include FedEx, USPS, or another suitable carrier depending on the destination and package.
How Can I Increase Package Shipping Protection?
If you are concerned about package loss, partial loss, damage during transit, or financial loss caused by a package being marked as delivered but not received, we recommend reviewing the shipping protection or insurance options available at checkout, if offered. Such coverage may provide additional protection against certain shipping risks. Please carefully review the applicable terms and coverage before purchasing and choose the option that best fits your needs.
Tracking Your Order
- Once your order ships, we will send you an email containing tracking information so you can follow its progress.
- You can use the tracking link in your shipping confirmation email to check delivery status.
- After receiving your order, our team will coordinate with the warehouse to confirm availability and prepare the shipment.
- If an item is out of stock or unavailable, we will contact you by email.
- If your item is ready to ship, we will arrange shipment and generate a shipping label through the appropriate carrier.
- If you do not receive tracking information or need further details, email support@hiqisbike.com, and we will help check the status of your order.
Regarding E-Bike Pre-Orders
- Pre-ordered items will ship according to the estimated pre-sale or shipping time stated on the product page.
- Other in-stock products that are not pre-orders are generally shipped within 1–2 business days.
Order Cancellation Service
If you need to cancel your order, please contact us as soon as possible. We can cancel the order and refund the amount paid before the goods enter the carrier's shipping network. Once the carrier has collected the goods, the order generally cannot be canceled while in transit. For returns or exchanges, please refer to the applicable HiQiS return policy on our website.
Order Delivery and Signature
Because electric bikes and scooters are high-value products and may contain high-capacity lithium batteries subject to carrier restrictions, a signature may be required upon delivery. Where signature confirmation is required, the carrier will be instructed not to leave the package unattended. The carrier may accept visual confirmation from the recipient as an alternative to a physical signature, subject to the carrier's procedures.
If your country or region is not listed in our shipping coverage, please contact us before placing an order at support@hiqisbike.com.
Contact HiQiS Customer Support
For questions, shipping status inquiries, or assistance with an existing order, please contact us:
Brand / Company: HiQiS
Website: https://hiqisbike.com
Official Support Email: support@hiqisbike.com
Customer Phone: US: (+1) 845-456-9414; UK: +44 7365 761200
Service Hours: 9:00 AM–6:30 PM PDT, Monday–Friday